Client Care Policy

As an Ontario-based professional psychotherapy clinic, my primary focus is ensuring that your mental health and well-being concerns are effectively addressed, and that you receive the necessary care. I encourage all clients to provide feedback, whether positive or negative, to help me deliver optimal treatment.

Clients' Rights & Responsibilities

Your Rights Include

• Receiving detailed information about my qualifications, including education and certifications.
• Obtaining a copy of the code(s) of ethics followed by me.
• Getting a clear explanation of services, time commitments, fees, and billing policies before starting services.
• Understanding my areas of expertise and practice scope, therapy techniques, risks and benefits.
• Receiving services in a non-judgmental, confidential, and compassionate environment.
• Knowing emergency procedures and how to contact support in a crisis.
• Establishing and reviewing goals with your therapist.
• Seeking additional opinions from other mental health professionals.
• Understanding the implications and use of psychological reports.
• Accessing copies of your records and reports.
• Ending therapy at any time.
• Sharing any concerns or complaints you may have.

Your Responsibilities Include

• Informing me if you receive mental health services elsewhere.
• Adhering to scheduled appointments and notifying me promptly of any changes.
• Making timely payments according to our billing agreements.
• Following the agreed-upon goals and strategies in your therapy sessions.
• Updating me on your progress and challenges in achieving your goals.
• Actively participating in sessions to maximize positive outcomes.
• Considering referrals recommended by me.
• Avoiding situations that could place ethical dilemmas, such as social interactions or bartering for services.